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Troubleshooting Steps
Invoice
5
Shipping address not being reflected in the Billbook A4 and A5 themes
Party not visible in the dropdown
New tax slabs of GST and Cess combos are visible
Unable to Scan QR code
Ruppee symbol overlapping with the Amount.
E-way Bill / E-Invoice
4
User has added a 4 digit valid HSN but e-invoicing / GSTR-JSON fails
GSP credentials are termed invalid/ user wants to change GSP credentials
User wants to create E-way bill without entering a vehicle number
Cancelled E-way Bill records
Item
4
Item Description not getting saved
P&L report in case of batched items
Items/Parties are not immediately reflected
Large no of items/Parties
OTP
1
Not receiving OTP
Party
1
Large no of Items/Parties
Printer
1
Different labels printed above header.
Miscellaneous
3
Invoice Issue (spacing, 2-pages)
Shipping address does not show in the vouchers
Voucher amount remains unchanged on removing items
Cash & Bank
1
Cash & Bank Transaction adjustment
GSTR JSON
2
GSTR-1 & GSTR-3b TAX - Credit & Debit note in CDNR
Getting Error in the GST Portal
ODA - Something Went Wrong on Dashboard
1
Something Went Wrong
Printing
1
Printing
POS
1
POS billing
App Download Issue
1
Unable to Download MBB
Login issue
1
Login Issue/ Something went wrong
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