This article explains how to resolve Invoice Issue (spacing, 2-pages)


Why does this happen?

  1. Users mobile network issue
  2. Issue from MBBs end (SMS senders for MBB - MSG91, Kaleyra)
  3. Insufficient balance at SMS senders end/recharge issue


The platform on which the issue is observed?

  • Android
  • WebApp
  • OND


Step-by-step guide


  • Android
  1. Check mobile network/SMS issues at the network service provider's end
  2. Turn on/off flight mode (on mobile)
  3. Try reinstalling the Mobile app
  4. Resend OTP using WhatsApp on app version >= 7.6.0


  • Webapp/Offline desktop app
  1. Check mobile network/SMS issues at the network service provider's end
  2. Turn on/off flight mode(On mobile)
  3. Check antivirus permissions given for MBB , It should not be blocking Mybillbook App